Fees and Financing
What Are Your Fees?
The fees for veterinary care in the province of Barcelona are regulated by the Barcelona Institute of Veterinarians (COVB). In Catalonia, every province has its own chartered institute. The institutes set a scale of recommended minimum fees for every service, and forbid the publication of these fees to avoid a pricing war that might affect negatively the quality of service.
- If you want to know the fee for consultations, you can enquire by phone at the number 935 897 141, or by e-mail at the address firstname.lastname@example.org.
- If your pet needs tests to be diagnosed, we will inform you of the cost of every test in advance, so you can approve it or seek another opinion.
- If your pet needs pharmacological treatment, we will inform you in a reasoned way of the available options.
- If the veterinarian in charge of the case considers it necessary to perform surgery, we will give to you a personalised quote, so you can approve it or seek another opinion.
Do You Offer Payment Facilities?
Yes, Veterinos offers to its clients several financing options to pay for veterinary care.
- We accept installment payment with credit card.
- We work with the financial branch of Banco Sabadell to offer installment loans.
- Also we offer veterinary services to holders of Mapfre pet insurances. In most cases, it is not possible to foresee when a pet will suffer an accident, or an illness that requires costly treatments. Therefore, we recommend hiring some type of veterinary insurance. If you have a Mapfre insurance, we will deal with all the paperwork related to each incidence.
Emergencies and Veterinary Visits
What should I do if my pet needs urgent care?
If you believe your pet needs urgent veterinary care, call 935 897 141 and tell us which are the symptoms. Our team of veterinarians will evaluate whether you should take them immediately to our facilities, or they can wait for an exploration at regular visiting times. Our consultation hours are most extensive: Monday to Saturday, from 8:00 in the morning till 22:00 h at night, so we can accommodate you very quickly.
If the emergency takes place at a time when Veterinos is closed, we strongly recommend you to resort to our reference hospital:
Hospital Veterinari Molins
Carrer B, Nau 27,
08620 Sant Vicenç dels Horts, Barcelona
Tel. 936 68 57 53
How Do I Ask for an Appointment?
Appointments with our veterinarians, or with the styling service for cats and dogs, can be requested by phone at the number 935 897 141.
Do You Do House Calls?
For the time being, Veterinos does not do home visits.
Do You Collect and Deliver Pets Home for Veterinary Visits?
Yes, Veterinos offers a service of pet transportation for veterinary visits. Our fees are:
- Municipal districts of Sant Cugat’s urban center:
- Collection: 10 €, VAT included.
- Collection and delivery: 15 €, VAT included.
- Mirasol, Valldoreix, La Floresta, and Les Planes:
- Collection: 15 €, VAT included.
- Collection and delivery: 22,50 €, VAT included.
- Collection: 35 €, VAT included.
- Collection and delivery: 50 €, VAT included.
Do You Deliver Home Products From the Shop?
Yes, Veterinos offers a service of home delivery for items purchased at the shop, where we sell worming pipettes, tablets, and collars, medicated pet food, and accessories.
The service is free for purchases over 80 €.
Vaccines and Wormings
When Should I Vaccinate My Pet?
Every animal species and breed requires different vaccines and dosages at a different stage of their lives. Vaccination protocols can change depending on the geographical area, and the preferences of each veterinarian. The vaccination protocols in Veterinos are as explained below.
In the case of dogs, the following vaccinations are recommended:
- 6 weeks after birth: vaccine against canine distemper and parvovirosis.
- 9 weeks of age: pentavalent combined vaccine against distemper, parvovirosis, adenovirus, parainfluenza, and leptospirosis.
- 12 weeks of age: reminder of the pentavalent vaccine.
- 6 months of age: primovaccination against leishmaniosis.
- 9 months of age: vaccination against rabies.
- From 1 year on: annual revaccinations against all diseases.
In the case of cats we recommend:
- At the age of 2 months: trivalent vaccine against feline calicivirosis, rhinotracheitis, and panleukopenia; if the cat is allowed to go out freely, or is in contact with outdoor cats, we recommend as well the vaccine against leukemia, a disease that in felines has a viral origin.
- 3 months of age: reminder of the trivalent vaccine, and of the vaccine against leukemia for cats previously vaccinated.
- 6 months of age: vaccination against rabies.
- From 1 year on: annual revaccinations against all diseases.
How Often Should I Worm My Pet?
There is a distinction between internal (intestinal) worming, and external worming (insects). Parasites are often specific to each geographical area and species, and treatments may vary also depending on the veterinary professional. In Veterinos, the worming protocols for pets are as explained below.
Dogs should be given tablets for internal worming every 3 months.
For external worming against fleas, ticks, and sandflies (bearers of leishmania), there are different options, which can change depending on the pharmaceutical laboratory. For the products that we usually use at Veterinos, the dosage is:
- Pipettes: once every 3-4 weeks.
- Tablets: once a month (NexGard) or every 3 months (Milbemax).
- Collars (Scalibor): they help preventing sandfly stings for 4 months, and 6 months for ticks and fleas.
To learn more, please ask our veterinarians.
- Internal worming (intestinal parasites): 1 pipette every 3 months (Profender).
- External worming: 1 pipette of Frontline every month (fleas and ticks) or 1 tablet of Comfortis (only fleas) every month.
- Internal and external worming: 1 pipette of Broadline every month.
What Are the Legal Obligations of Pet Owners in Catalonia?
Pet ownership is regulated in Catalonia by the DECREE 6/1999, of January 26, by which are established the conditions of maintenance of pets (in Spanish). You can find a summarized explanation on the website of the Catalan Consumers Agency (in Catalan).
In general terms, it might be useful to point out:
- Pets must be kept in good hygienic and sanitary conditions, that is to say, their physical and psychological well-being must be guaranteed, by providing them the space, care, food, and exercise they need.
- You must prevent diseases with the available methods, which implies visiting the veterinarian at least once a year.
- Vaccination is not compulsory, but the omission of treatment that results in a serious illness, or the death of an animal can lead to fines from 2,000 to 20,000 €. We recommend therefore that you administer the adequate vaccines for every species and breed.
- Mutilation or extraction of vocal cords, or any other organ, is strictly forbidden except when the intervention is essential for the animal’s life, or its purpose is sterilization.
- It is mandatory to identify pets with an authorized subcutaneous microchip (see the section about microchips in these FAQ).
- You are required to register your pet in the municipal pets census within 3 months from birth, or 30 days from the acquisition. Ask about the procedure at your town hall. In Sant Cugat, you can read about the inscription and removal from the census pets in the town hall’s website (in Catalan).
- If you move to another town, you must notify the pets registry of the municipality of destination within 30 days. Your veterinarian can do that for you.
- If the animal gets lost or dies, you must communicate it to the pet census within 30 days.
- It is mandatory to carry the pet’s documentation on you whenever you take it out.
- It is compulsory to collect the poop to keep public spaces clean.
- Dogs must be tied outdoors with a collar that does not hurt them.
- In case of potentially dangerous dogs, you need a license for the ownership of dangerous animals, issued by councils, both for the owner and for the dog. Enquire about the procedure at your town hall. In Sant Cugat, you can learn more about the license for the ownership of potentially dangerous dogs in the council’s website (in Catalan). Additionally, this type of dogs must tied outdoors with a leash of a maximum length of 78.7 inches (2 m), and a muzzle. Also you will need to hire forcefully a legal liability insurance.
What Is a Subcutaneous Microchip and What Is It for?
A subcutaneous microchip is a tiny biocompatible device that is injected under the skin of the pet and contains an ID number. When placed under a scanner, the chip transmits the data by means of a low frequency signal.
The ID number stored in the microchip is linked to the pet’s census record.
The microchip’s purpose is to help public administrations, animal organizations, and health professionals know the origin of a pet in case of loss, clarify who is the owner in case of theft, or determining responsibilities in cases of abandonment, maltreatment, or attacks on third parties.
In Catalonia, as in other Spanish regions, the implant of microchips is mandatory for cats, dogs and ferrets (see the DECREE 6/1999, of January 26, by which are established the conditions of maintenance of pets (in Spanish).
Travelling With Pets
What Do I Have to Do if I Want to Travel Abroad With My Pet?
Similarly to human diseases, animal diseases can be specific to a certain area of the world, or have a greater incidence due to climate, flora, or the fauna of each region. It is advisable to seek information about the vaccines each type of pet should be administered before traveling, as well as the veterinary certificates required by airlines and customs agencies.
These certificates must be issued always by a certified veterinarian.
Requisites to travel with pets by air
Airlines often request certificates of vaccination and veterinary health to admit a dog or a cat on the plane, whether they fly in the cabin or the hold. Depending on the size of the dog, some airlines might even require that the animal is boarded as cargo, and transported in a separate flight, for a considerable extra fee.
To avoid surprises, check the airline’s policy before you book your flight.
To travel by air, you will always need a pet passport. Pet passports are issued by certified veterinarians, and have a validity of only 15 days. If the trip is longer, you must seek a veterinarian in the country you are visiting to obtain a new passport.
Requisites for the entrance to other countries with pets
Requisites for the entrance of pets can vary very much depending on the country, and on the animal species. Generally, health authorities are less strict with cats than with dogs, and in the case of exotic animals, even when domesticated, entrance can be forbidden altogether.
Enquire about pet policies at the embassy or consulates of the country of destination before the trip starts, and check the requisites to return home afterwards with your country’s customs agency. For good measure, you can also check the site Pettravel.com (in English).
Requisites for the entrance to Spain from another country
If you travel to Spain from a foreign country with a cat, dog or ferret, it is mandatory:
- that the pet has a pet passport, issued by certified veterinarians (remember that pet passports have a validity of only 15 days and you might need to obtain a new one for the return trip)
- that the pet has an authorized subcutaneous microchip implanted or, alternatively, for trips within the European Union, a legible tattoo
- to present a certificate of vaccination against rabies, which must be administered at least 21 days before traveling
- if you come from outside the European Union, it is compulsory to have the pet tested for rabies antibodies at least 30 days after vaccination.
To learn more, see the website of the Spanish Department of Agriculture, Food, and Environment (bilingual texts in Spanish and English).
It is not mandatory to have your dog treated against leishmania before entering Spain, but it is most advisable, since Spain is a country with a high leishmaniasis incidence. Learn more about this disease on the Wikipedia: “Canine Leishmaniasis”, or the Spanish site La leishmaniosis no es un juego.